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Data Backup & File Security  Service

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Nerdcore Computers can make sure to setup a data backup system that will save all your important information on your computer.

Computers will crash without warning, so losing all your valuable data you can’t live without might be handy having a daily backup daily that atually works. Important family photos, business documents, financial information and anything else that you use daily all of a suddenly has disappeared. 

The good news is, you can protect your important data. 

Whether you’ve lost it all, or are taking measures to avoid data loss in the future, we can help.

Data Backup

Data backup is essential if you want to prevent losing important files. We can setup manual or automated backup systems on your Mac, PC, iPhone and iPad.

There are three main types of data backup:

  • External hard drives - Seagate - Toshiba- Lacie - Western Digital - Toshiba 

  • Cloud storage - there's is also free cloud storage services that we offer but you will have to get in quick to secure your spot

  • Network Attached Storage (NAS). We choose the right device for you. 

We will diagnose your needs, equipment and methods of working and recommend the system we feel will suit you best on your budget.

External Hard Drives

External hard drives are the most popular form of data backup for home users. We can pair your external hard drive with a business-grade back up software, and schedule regular, automated backups.

We also suggest pairing an external hard drive with cloud storage. Having two forms of backup will ensure your data is 100% secure.

Cloud Storage - See pricing plans coming soon

Cloud storage refers to uploading your data to a secure, off-site server on the internet. Your files can be accessed from any computer, smart phone, and tablet anywhere in the world using your login details. This means that even if your entire home or office is destroyed, your files will be safe.

We can setup automatic cloud storage backups, and teach you how to transfer files from one computer to another with apps such as Dropbox.

 

Network Attached Storage (NAS)

A NAS system is ideal for more advanced home and office users. NAS lies somewhere between an external hard drive and cloud storage. It connects to your home or office network, and allows every connected device to access the same files. We can also setup an NAS that allows files to be access via the internet. 

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Have you lost your data go to our data recovery page click here

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Main Elements of Data Security

There are three core elements to data security that all people should adhere to:

Confidentiality, Integrity, and Availability. These concepts are also referred to as the, functioning as a security model and framework for top-notch data security. Here’s what each core element means in terms of keeping your sensitive data protected from unauthorized access and data exfiltration.

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  • Confidentiality. Ensures that data is accessed only by authorized users with the proper credentials.

  • Integrity. Ensure that all data stored is reliable, accurate, and not subject to unwarranted changes.

  • Availability. Ensures that data is readily — and safely — accessible and available for ongoing business needs.

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  • How can your technicians help me with online security?

  • A big question that many business users will ask and is the most important than ever. Some of the other common areas that our engineers can assist you in is

  • Keeping your data completely protected

  • Remove any threat of identity theft

  • Remove the risk of becoming a victim of internet banking scams and other malware threats

  • Use secure protocols  to your PC from viruses, spyware and other threats

  • Evaluating the security on your internet/network running at optimal performance

  • Sustaining important documents and information out of the safe zone from hackers

  • Teach you how to recover from a threat or disaster in your business

  • Try to restore lost data or a compromised security threat within your Hardware infrastructure

  • Keeping your family internet activity safe and limited from these bad sites

  • Secure employees privacy from using certain websites or help you to keep track of your employee’s usage

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  • What are your IT response times?
    We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.
  • Can your IT create a custom offering for my business?
    Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.
  • What if we already have internal technical support staff?
    Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.
  • Are there services you don’t offer?
    Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.​ ​
  • What if I really don’t know what the problem is?
    Answer: Not to worry an this is totally okay. We will come to you, assess an review your internal computers and hopefully recommend a few solutions for you to choose from and making the right choice with the advice our techs give to you.
  • Do you provide services in my area?
    Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326
  • Do you sell software?
    Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.
  • Do you sell New Computers?
    Answer Yes. We sell and stock complete new PC computers including laptops and desktops networking devices at a very competitive price. You can purchase these from us we can also order any computer or accessory that you have been wanting to buy. We are also happy to install and support hardware purchased from your preferred retailer. Please note that while we can support and repair all Apple products we do not sell them we only sell computer based hardware.
  • Do you offer computer training?
    Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
  • How do I pay for the work done by your engineers?
    For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.
  • What can I expect of the technician who comes to my company?
    Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.
  • What do I need to know before I have a Professional Nerdcore Engineer visit my home?
    Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.
  • What about protecting the data on my PC or MAC?
    Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.
  • Why would I choose Nerdcore Computers Services
    Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.
  • What devices do you cover?
    Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.
  • What operating systems do you cover?
    Windows, MacOS, iOS, Linux.
  • Do I need maintenance?
    Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.
  • How are managed IT services vs break/fix different?
    Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.
  • What types of problems do you fix?
    Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.
  • What products are covered by technical support?
    Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.
  • How does your IT monitor customer satisfaction?
    After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.
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