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Email Account Setup

What We Can Offer Your as a customer

  • We’ll professionaly repair your computer issues – slow, crashing, viruses, lost data.

  • We’ll set up your computer, printer, tablets, smart phones so they work correctly and sync.

  • If your internet is slow, intermittent or downright awful, we’ll speed it up or liaise with your internet provider if needed – as we can talk the tech language they speak.

  • We can setup your Smart TV, Apple TV, Foxtel IQ, Netflix and home theatre so you can watch or listen to what you want, where you want.

  • We can set up cloud backup so you never worry about losing important files ever again

What You will Experience from nerdcore computers

  • We’ll come to your home or business at a time that suits you. (Most issues are fixed within an hour).

  • We are professionally qualified technicians who are experts in PCs, Macs, Laptops and wireless issues who are experienced to work with these devices.

  • We Provide a 30-Day Money Back Guarantee on all our services completed.

  • You’ll understand what to do and be provided with easy to follow instructions for common issues once the entire job is completed.

  • Nerdcore Technicians are on time, easy to get along with, fast  at the repairs. We make sure you are 100% happy before we leave, or there’s no cost.

See Our reviews!

Email Setup, Troubleshooting & Working with your service provider

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We offer comprehensive email setup, troubleshooting and support services. Whatever your email issue is, we can help.

In today’s big telco service providers , email is a vital form of communication. Whether you’re connecting with any of friends, sharing important files with your work colleagues, or keeping up-to-date with your favourite subscriptions, a properly functioning email service is very vital.

Email Accounts and Devices Our Nerd Engineers can work with to help you resolve the issue.

We can troubleshoot, setup and install email accounts on PCs, laptops, desktops, all tablets and smartphones (both Apple and Android), and all Apple computers (Macbooks, iMacs, etc.).

We can also tackle email issues, including setup and installation, on all email account services, programs and applications, including:

  • Optus, Hotmail, Gmail, Outlook.com, Yahoo, iCloud

  • Google G-Suite (previously called Google Apps for Business)

  • Microsoft Online Exchange Business Emails

  • All other POP3, IMAP, & webmail accounts

  • Microsoft Outlook 2016 or 2019

  • Office 365

  • Mac Mail 

  • Linux Mail

  • Mozilla Thunderbird

  • Windows Live Mail

  • Any other email applications

Professional Email System Setup

Basic email accounts are not always enough for business use. Instead, companies opt for a professional email system with enhanced capabilities.

We can guide you through the process of setting up and migrating to a professional email system without compromising the security of your inbox. We can help you find and implement an email solution that is cost effective while meeting the unique needs of your business.

Popular professional email system features include:

  • Each employee has a separate inbox

  • Each employee has a custom email address, for example employeename@yourbusiness.com.au

  • All emails are stored in the cloud for backup purposes and maximum security

  • New email accounts can be added as your business expands

  • Email contacts and calendars can be synchronized across multiple computers and peripherals

  • Save your business money as there is no need for an onsite email server (all emails are stored online)

We have decades of experience setting up and working with Microsoft Online Exchange and Google G-Suite business email systems.

Sync Your Email Account and Calendar Across All Devices

Accessing your email account and calendar across multiple devices is the only way to stay connected on the go, even when travelling overseas. To make this possible, we can setup email syncing between all of your devices, including your desktop, laptop (Mac or Windows), smartphone, and tablet.

Here are just some of the benefits of syncing your account across all devices:

  • Worldwide ‘on-the-go’ access to your email account and calendar

  • All of your Inbox, Sent Items, Drafts and Trash are the same across your devices, so you can start an email on your phone and finish it on your laptop

  • If you delete an email on your PC, it will be deleted on all other devices

  • Automatic email backups and archiving

Common E-mail Issues we can Fix for You

We help our clients overcome a range of email issues. Some of the most common include:

  • New or existing email account setup

  • The configuration of multiple email accounts

  • Old email archiving

  • Fixing outlook PST errors

  • Email password reset

  • Recovering lost or deleted emails

  • Migrating POP3 accounts to IMAP accounts

  • Migrating to Microsoft Office 365 paid plans

  • Migrating email accounts to a new computer, including from PC to Mac or Linux 

If your email issue wasn’t listed above, don’t worry. Give us a call and we can have a chat about the problem you are experiencing. Chances are, we’ve seen it before and know the correct method to fix it quickly and efficiently . 

  • What are your IT response times?
    We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.
  • Can your IT create a custom offering for my business?
    Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.
  • What if we already have internal technical support staff?
    Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.
  • Are there services you don’t offer?
    Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.​ ​
  • What if I really don’t know what the problem is?
    Answer: Not to worry an this is totally okay. We will come to you, assess an review your internal computers and hopefully recommend a few solutions for you to choose from and making the right choice with the advice our techs give to you.
  • Do you provide services in my area?
    Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326
  • Do you sell software?
    Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.
  • Do you sell New Computers?
    Answer Yes. We sell and stock complete new PC computers including laptops and desktops networking devices at a very competitive price. You can purchase these from us we can also order any computer or accessory that you have been wanting to buy. We are also happy to install and support hardware purchased from your preferred retailer. Please note that while we can support and repair all Apple products we do not sell them we only sell computer based hardware.
  • Do you offer computer training?
    Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
  • How do I pay for the work done by your engineers?
    For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.
  • What can I expect of the technician who comes to my company?
    Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.
  • What do I need to know before I have a Professional Nerdcore Engineer visit my home?
    Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.
  • What about protecting the data on my PC or MAC?
    Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.
  • Why would I choose Nerdcore Computers Services
    Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.
  • What devices do you cover?
    Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.
  • What operating systems do you cover?
    Windows, MacOS, iOS, Linux.
  • Do I need maintenance?
    Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.
  • How are managed IT services vs break/fix different?
    Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.
  • What types of problems do you fix?
    Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.
  • What products are covered by technical support?
    Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.
  • How does your IT monitor customer satisfaction?
    After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.

Email setup Service can be setup for Remote Login 

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