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Servers

What We Can Offer Your File Server 

  • We’ll professionaly repair any file server issues – slow, crashing, viruses, lost data.

  • We’ll set up your computer, printer, tablets, smart phones so they work correctly and sync.

  • If your internet is slow, intermittent or downright awful, we’ll speed it up or liaise with your internet provider if needed – as we can talk the tech language they speak.

  • We can set up file server backup so you never worry about losing important files ever again

What You will Experience from nerdcore computers

  • We’ll come to your business at a time that suits you. (Most issues are fixed within an hour).

  • We are professionally qualified technicians who are experts in only file server maintenance.

  • We Provide a 30-Day Money Back Guarantee on all our services completed.

  • You’ll understand what to do and be provided with easy to follow instructions for common issues once the entire job is completed.

  • Nerdcore File Server Engineers are on time, easy to get along with, fast  at the repairs. We make sure you are 100% happy before we leave, or there’s no cost.

File Server Maintenance

Nercdore Computers File Server Engineers have a combined library of experience.

Having a fast and reliable file server is essential. In fact, when moving offices, sorting out the file server is one of the first things on most people’s to-do list.

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  • Check event logs

  • Incremental backup

  • Antivirus logs and updates

  • Check windows updates and suggest any critical updates and impact

  • File Server Backup DFS namespace configuration

  • Make sure an verify previous days backup job is 100% complete an saved in system

  • Monitor available disk space so when it runs low you can add more 

  • Capture service performance statistics in control panel to check load balance

  • Capture service usage statistics an print out report 

  • Review quota levels for each server 

  • Compliance check - make sure shares are created in proper location an not just any directory

  • Review daily problem management report an print it out 

  • Weekly service activity report an print it out

  • Check status of DFS daily

  • Respond to daily service request on updates an user request

  • Creating new directories, shares, and security groups, new accounts, disabling/deleting old accounts, managing account policies

  • Ensure that all server services are running all the time an no updates are not being installed

  • Check Print Queues an clear all non active or stuck print jobs

  • Weekly normal backup reported noted an saved 

  • ASR (Automated System Recovery) backup

  • Review disk fragmentation an make sure no bad sectors on any hard drives are visible

  • Capture size of DFS namespace

  • Create quota report on daily basis

  • Create a service performance and usage report

  • Create system load and utility report don a daily basis

  • Capture configuration screenshot

  • Permissions and files system management where appropriate.

  • Clean Servers

  • Implement any new policy, permission, logon script, or scheduled server modification.

  • Maintaining applicable Service Level Agreements with each user an provide service status

  • Rollup activity report to monthly metric(helps to plan staffing levels and check incident management function)

  • Get a performance baseline for things like %Processor Time, Page filing, Disk Queues.

  • Periodically reviewing all of the above, is documentation up to date?

  • Periodically reviewing workload.

  • Run defrag and chkdsk on all drives. Review audit policies, audit user rights and privileged local and global groups.

  • Has the Disaster Recovery Plan been updated to reflect changes in the environment?

  • Test backup restore procedure to ensure the software is running

  • Verify restore after each backup

  • Test disaster recovery process to an alternate mirror site, in case of emergency 

  • Change Service Account Passwords, this could be done every week for high security.

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Of course the moment something goes wrong with your new file server call 1300637326 an you will be connected to our support line.  

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What Can Go Wrong?

Some of the common things which can go wrong with a file server include:

  • Slow internet speed overall up and down time results

  • Network drop outs

  • Connection keeps dropping out to often in complete not working

  • File Server can’t connect to workstations  or mobile devices

  • Faulty software inside the file server causing problems due to a faulty  updates or virus's

  • File Server becomes faulty and stops working randomly and then starts again

  • Losing your Network password due to network down

See Our Reviews!

  • What are your IT response times?
    We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.
  • Can your IT create a custom offering for my business?
    Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.
  • What if we already have internal technical support staff?
    Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.
  • Are there services you don’t offer?
    Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.​ ​
  • What if I really don’t know what the problem is?
    Answer: Not to worry an this is totally okay. We will come to you, assess an review your internal computers and hopefully recommend a few solutions for you to choose from and making the right choice with the advice our techs give to you.
  • Do you provide services in my area?
    Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326
  • Do you sell software?
    Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.
  • Do you sell New Computers?
    Answer Yes. We sell and stock complete new PC computers including laptops and desktops networking devices at a very competitive price. You can purchase these from us we can also order any computer or accessory that you have been wanting to buy. We are also happy to install and support hardware purchased from your preferred retailer. Please note that while we can support and repair all Apple products we do not sell them we only sell computer based hardware.
  • Do you offer computer training?
    Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
  • How do I pay for the work done by your engineers?
    For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.
  • What can I expect of the technician who comes to my company?
    Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.
  • What do I need to know before I have a Professional Nerdcore Engineer visit my home?
    Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.
  • What about protecting the data on my PC or MAC?
    Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.
  • Why would I choose Nerdcore Computers Services
    Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.
  • What devices do you cover?
    Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.
  • What operating systems do you cover?
    Windows, MacOS, iOS, Linux.
  • Do I need maintenance?
    Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.
  • How are managed IT services vs break/fix different?
    Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.
  • What types of problems do you fix?
    Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.
  • What products are covered by technical support?
    Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.
  • How does your IT monitor customer satisfaction?
    After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.
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