top of page

Data Recovery Terms & Conditions

Most Problems can be solved in one hour or less, so here are some suggestions on what to expect with that extra time if the issue is resolved in under 30 minutes. Walk in service is the best service.

  • Perform a system health check.

  • Optimise startup and shutdown.

  • Clean up Quick Launch and the taskbar.

  • Speed up your browser.

  • Check for and remove spyware, viruses, and malware.

  • Make sure your operating system is up to date.

  • Diagnose performance problems.

  • Remove dust from inside the computer because it could be interfering with the hardware.

  • Perform system maintenance to make it run more efficiently.

  • Check your wireless network security.

  • Set up a backup routine to protect your family photos, business documents, and other irreplaceable data

Call Out Service Charge & Labour Charges will vary ring to find out.

The Nerdcore Group Pricing 

We're Melbourne,s leading computer repair service an offer 20+ expert technicians we have statewide to provide technical support to companies like yours.

We provide a level of service unmatched by any of our competitors an all work is backed by The Nerdcore promise and 30 Day Guarantee. 

Why Thousands Of Australians are turning to Nerdcore Computers

​

  • Computer Repairs explained in simple English terms & sure no surprises!

       What can you expect from Nerdcore Computer Repairs Business? 
 

  • Easy to understand expert advice and technical support for all levels of non computer savvy person in simple we will make sure its fixed right the first time!

 

  • Fixed appointment times - Means you get to see what were doing and you can get involved and ask questions and see what were doing with your computers.

 

  • Local Service – We have local Technicians Servicing everywhere around Melbourne Suburbs and surrounds all Melbourne suburbs an were open late so that might help with your appointment.

 

  • Extended Opening Hours – Weekends and After Hours- we know your time is very important. Have a time outside of our normal hours we can fit someone in for you then too.

​

We will bend over back wards to make sure your computer is fixed right. That's right we don't want to muck around with your time or ours. We will fix your problems and provide you with 30 days warranty. The work carried out is done by certified engineers who care about technology and understand the latest trends and tricks minimizing time and frustration at your home or work place. 

Frequently Asked Questions

 

 

Why do you charge a one-hour minimum?

​

By having a one-hour minimum, we can send a Nerd to your home or office without charging for travel time. We provide a level of service unmatched by any competitor, and all work is backed by our Nerdcore Promise and 30 Day Guarantee.

 

Why is there a charge for same-day service?

​

The same-day service charge lets us be on call seven days a week, including holidays, and allows us to keep extra technicians on standby for your emergencies. If you don’t need us today, we can usually come by the next business day at no extra charge to you. 

​

What happens if it takes longer than an hour?

​

Most repairs can be solved in the first hour. However, if the technician expects that it will take longer, he or she will usually know within the first 15 minutes. The technician will give you options, and you can decide how you want to proceed.

​

What happens if the repair takes less than an hour?

​

Since most repairs are completed in under an hour, we encourage our customers to make the most of any extra time. Please see the checklist above for ideas about the kind of services your technician can perform with any extra time.

​

What if my computer is broken and it can’t be fixed?

​

Sometimes, if there is serious damage to your computer, it is a better investment to buy a new one than to pay for a repair. If we find that’s the case, you can utilize the technician’s time to back up your data and then have the technician come back to transfer it to a new computer and help you set it up instead.

​

What happens if I am not happy with the service?

​

Customer satisfaction is our priority, and we are constantly monitoring each technician’s performance. We promise to delight all our customers, so if you are ever not 100% satisfied, please get in touch with us!

Here is our Frequently Asked Questions page

data-recovery cost an services for the only data recovery in melbourne

See Our Reviews!

  • What are your IT response times?
    We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.
  • Can your IT create a custom offering for my business?
    Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.
  • What if we already have internal technical support staff?
    Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.
  • Are there services you don’t offer?
    Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.​ ​
  • What if I really don’t know what the problem is?
    Answer: Not to worry an this is totally okay. We will come to you, assess an review your internal computers and hopefully recommend a few solutions for you to choose from and making the right choice with the advice our techs give to you.
  • Do you provide services in my area?
    Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326
  • Do you sell software?
    Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.
  • Do you sell New Computers?
    Answer Yes. We sell and stock complete new PC computers including laptops and desktops networking devices at a very competitive price. You can purchase these from us we can also order any computer or accessory that you have been wanting to buy. We are also happy to install and support hardware purchased from your preferred retailer. Please note that while we can support and repair all Apple products we do not sell them we only sell computer based hardware.
  • Do you offer computer training?
    Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
  • How do I pay for the work done by your engineers?
    For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.
  • What can I expect of the technician who comes to my company?
    Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.
  • What do I need to know before I have a Professional Nerdcore Engineer visit my home?
    Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.
  • What about protecting the data on my PC or MAC?
    Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.
  • Why would I choose Nerdcore Computers Services
    Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.
  • What devices do you cover?
    Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.
  • What operating systems do you cover?
    Windows, MacOS, iOS, Linux.
  • Do I need maintenance?
    Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.
  • How are managed IT services vs break/fix different?
    Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.
  • What types of problems do you fix?
    Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.
  • What products are covered by technical support?
    Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.
  • How does your IT monitor customer satisfaction?
    After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.
bottom of page