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Privacy Policy

Peronal Policy sets out:

INFORMATION THAT YOU LODGE & IS COLLECTED & USED ACCORDINGLY 
We collect several types of information from and about users of using an accessing our Website and Social Media pages, this information is only collected to identify you as our customer or if you are company. How we collect the information from you is either you contact us at our office and leave your details with our receptionists or if you decide to input your personal information online on our website which is then processed into our email database. All spam is filtered an goes to a happy place. Some including information collected by us is:

  1). By which you may be personally identified, like name, postal address, e-mail address, employer information, or telephone number.

     ("Personal Information").

  2). About your internet connection or the issue your experiencing, your IP address, the equipment you use to access the Website or Social Media, and usage details like your Ip address an current location.

      (“Non-Personal Information”).

Personal Information & Financial Information Personal Information that we collect may include

  1). Information that you provide by filling in forms. This includes information you provide when you submit an online booking enquiry to our server, or report a problem with our Website.

  2). Records of your correspondence (including e-mail addresses phone numbers and the issue you have), if you contact us.

      3). Your search queries and content viewed on the Website.
 
      4). Credit Card Numbers - Name on your card - the ccv 3 or 4 digit code on the back of the Bank Card.

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   5).Every single phone call to 1300637326 are recorded for security and coaching purposes all information collected is kept private unless we feel that your conversation needs to reported to the authorities for legal matters. Any conversation with our staff is recorded even mobile phone numbers.

We also share your phone conversation if it does not include any of the above personal details on review sites for the matter to be heard by other reviewers. So you can now access direct phone call recordings explaining our side of the story via an online postage site. From the start to the end of your first contact with anyone of our staff members is recorded for quality an coaching purposes.

HOW WE PROTECT YOUR INFORMATION

Matters of which you should be aware regarding information we may collect about you;

Our policies on the management of personal information; and generally, what sort of

information we hold, for what purposes, and how we collect, hold, use and disclose

that information. What personal information do we collect and store? So that we can

provide services to you, we may ask for personal details such as your business name,

address, telephone number or e-mail address or a bank account. 


Nerdcore Computers Service Centre takes measures to ensure your personal information is
protected from unauthorised access, loss, misuse, disclosure or alteration. We also take
measures to destroy or permanently de-identify personal information when it is no longer
required which is every 7 years. This section might change from time to time so for any
further details please direct your enquiries to the address listed below. If you wish to request
this action from our office please do so by ring us and providing us with your personal information
and a request will be lodged to completely remove all your personal information from our system which then we will have no kept traces of your personal information. If you wish to request the call recordings from our office you will need to apply for this in writing and email it to us at info@nerdcore.com.au
 

Contact - Option Out Option

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If you have regretfully or mistakenly submitted your personal information into our system an want The Nerdcore Group to reverse this effect. You should get in contact by ringing our office and then your information submitted can be reviewed for the option out option policy. All information will be deleted from our system this is called the option out option 

 

Privacy & Phishing Protection

Our website has a ssl connection using comodo Phishing Check Here sites that try to trick visitors into sharing personal data for fraudulent purposes, such as stealing one’s identity, for example, are prohibited. We use this certificate to protect our customers information from being redirected or submitted anywere else during your submission of information to our servers. This method is the most secure.

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More Information Click Here

Have questions regarding Nerdcore computers or solutions? Contact us by any of the methods listed
below or fill out the form and we will contact you. 


Business Contact Details Address:

3A Willesden Road Hughesdale, Victoria, Australia 3166.

Telephone: 1300637326

Landline: 0386897974

Fax: 03985899696

Email: info@nerdcore.com.au 

Every email our server receives  goes into  a spamming portal then goes to a happy place. 

See Our Reviews!

  • What are your IT response times?
    We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.
  • Can your IT create a custom offering for my business?
    Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.
  • What if we already have internal technical support staff?
    Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.
  • Are there services you don’t offer?
    Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.​ ​
  • What if I really don’t know what the problem is?
    Answer: Not to worry an this is totally okay. We will come to you, assess an review your internal computers and hopefully recommend a few solutions for you to choose from and making the right choice with the advice our techs give to you.
  • Do you provide services in my area?
    Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326
  • Do you sell software?
    Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.
  • Do you sell New Computers?
    Answer Yes. We sell and stock complete new PC computers including laptops and desktops networking devices at a very competitive price. You can purchase these from us we can also order any computer or accessory that you have been wanting to buy. We are also happy to install and support hardware purchased from your preferred retailer. Please note that while we can support and repair all Apple products we do not sell them we only sell computer based hardware.
  • Do you offer computer training?
    Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
  • How do I pay for the work done by your engineers?
    For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.
  • What can I expect of the technician who comes to my company?
    Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.
  • What do I need to know before I have a Professional Nerdcore Engineer visit my home?
    Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.
  • What about protecting the data on my PC or MAC?
    Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.
  • Why would I choose Nerdcore Computers Services
    Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.
  • What devices do you cover?
    Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.
  • What operating systems do you cover?
    Windows, MacOS, iOS, Linux.
  • Do I need maintenance?
    Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.
  • How are managed IT services vs break/fix different?
    Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.
  • What types of problems do you fix?
    Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.
  • What products are covered by technical support?
    Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.
  • How does your IT monitor customer satisfaction?
    After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.
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