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Virus/Spyware Removal


Got a Virus or Spyware problem – Talk to Nerdcore computers now we will completely remove your virus and make sure your computers are safe again.

As computer viruses and spyware are becoming ever more technical, eradicating them isn’t as easy as simply adding or removing programs.

Instead they can disable your existing antivirus software, fill your screen with pop-ups, add toolbars you don’t even want, mysteriously change your trusted home page to a shopping website, and even stop your PC from working altogether.

In essence they can be seriously debilitating.

This is where our Nerdcore Virus Repairs techs can help. Our dedicated team are experienced in removing all types of:
 

 
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Leaving your desktop PC or laptop as good as new. What’s more, in most cases all of your data remains intact too.

At Nerdcore computers we use the latest digital tools to scan your PC for viruses and remove all traces of any infections. In some cases when viruses are unable to be removed, we’ll often carry out a fresh install.

Whatever it takes, we’ll make sure your PC is virus or spyware free. Here’s a little more information about the types of problems that can occur.

Computer Ransomware Removal

This is the latest type of problem to hit cyber-space and is usually initiated by cyber-criminals looking to extract money. Some of the most recent types of ransomware to hit Australia are the Cryptolocker and Ukash viruses.

Typically a user will log into their computer/laptop and after the regular start-up screen they’ll see a notice stating that either all files have been encrypted or the computer has been remotely locked. In either case, criminals will demand sums of money to release the problem, usually in the region of $100 – $600 AUD. Hence the name ransomware.

Computer Viruses Removal

In essence, viruses are software programs written by individuals that are designed to be spread from one PC to another. They attach themselves to your files, applications, or operating systems. Most are simply annoying, utilising pop-ups, but in some cases they can be damaging, deleting key files and/or encrypting any documents you have.


Computer Malware Removal

This is a broad term which equates to any spyware, trojans, ransomware, worms, adware or virus.   Malware is usually carried in free software which the user intentionally downloads and normally  disrupts the computer’s operation.

This makes your machine difficult, if not impossible to use.


Computer Spyware Removal

This is software that’s been inadvertently installed on your computer and is designed specifically to capture data. It may be something as innocuous as a list of the websites you’ve visited, but in extreme cases criminals can gather sufficient information to capture keystrokes that might give away passwords to bank details and bank accounts.
 

Trojans Removal


Trojans can be extreme in the fact that they act as a way in for others to access your PC/laptop remotely. The good news is that they don’t attempt to propagate any of your files, but they can corrupt or delete data and crash your computer.


Browser hijacking Removal

As the name suggests browser hijackers automatically modify your web-browser settings and make changes without permission. Often it replaces an existing home page or search engine page with its own and is used to force hits to a particular website. Most browser hijacking is relatively easy to reverse, but some can be more tricky.

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See Our Reviews!

  • What are your IT response times?
    We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.
  • Can your IT create a custom offering for my business?
    Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.
  • What if we already have internal technical support staff?
    Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Nerdcore Computers have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.
  • Are there services you don’t offer?
    Answer: For now we do not offer any techical support for companies with over 150 computers. We apologise for any inconvenience, but please stay focued because we are working on it! Also, Nerdcore Computer engineers aren’t equipped to carry out electrical work or affix electircal devices to walls or doors. If you require this sort of stuff, we recommend asking a trademans to help out here. We do offer electrical services and network installation service which is done through one of our preferred suppliers – please see our services for more information which is on our home page or ring our office.​ ​
  • What if I really don’t know what the problem is?
    Answer: Not to worry an this is totally okay. We will come to you, assess an review your internal computers and hopefully recommend a few solutions for you to choose from and making the right choice with the advice our techs give to you.
  • Do you provide services in my area?
    Answer: We provide services area Victoria Melbourne, we have technicians all over Australia so we can cover pretty much all or most of metro areas and nearby surrounding areas. Please feel free to contact us on 1300637326
  • Do you sell software?
    Answer : Our engineers carry most common parts an software so yes we sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer like Microsoft or Apple.
  • Do you sell New Computers?
    Answer Yes. We sell and stock complete new PC computers including laptops and desktops networking devices at a very competitive price. You can purchase these from us we can also order any computer or accessory that you have been wanting to buy. We are also happy to install and support hardware purchased from your preferred retailer. Please note that while we can support and repair all Apple products we do not sell them we only sell computer based hardware.
  • Do you offer computer training?
    Answer While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
  • How do I pay for the work done by your engineers?
    For your convenience, speed and safety, we will accept all credit cards including VISA, MASTERCARD, amex and Diners American Express as well as cash out of your pocket, cheque and direct bank transfer. Everytime work is completed you are required to pay upfront for the delivery of goods and services - we cant offer any terms. There is no charge for the initial phone assessment of your requirements an we can spend up to 15 minutes advicing you.
  • What can I expect of the technician who comes to my company?
    Answer: nerdcore Engineers can identify themselves as a member of Nerdcore Computers Service team on the arrival by giving you a business card. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find Nerdcore Computer technicians friendly, professional and polite. An most of the time they are in an out without you noticing it.
  • What do I need to know before I have a Professional Nerdcore Engineer visit my home?
    Answer: An adult (18 years or older) needs to be around the whole time that the Nerdcore Engineer is at work. We have to to have access to your computers or network and a must be able to work in a half decent size room to fix any issues work. You must also be contactable by phone to answer any question about what your situation is.
  • What about protecting the data on my PC or MAC?
    Answer: If we do any kind work on any computers which involves some risk of losing data. Because there is no way to know how your data is protection, please take our advice back up all your information first before someone gets there. We also offer a full backup service if you need someone to help you. We also ask you to sign a disclaimer about data before e can start work because sometime virus can completely remove data and it impossible to get back.
  • Why would I choose Nerdcore Computers Services
    Answer: We offer fixed price quotes. We come to your company on the same day an offer this service 7 days a week, its fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 30-day work satisfaction Warranty! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be thinking werehave we gone to. We try to let you know were our technicians are so your not left thinking were are we.
  • What devices do you cover?
    Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Nerdcore Computers however, it must be supported by the software vendor/developer to be covered under our service level agreement.
  • What operating systems do you cover?
    Windows, MacOS, iOS, Linux.
  • Do I need maintenance?
    Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.
  • How are managed IT services vs break/fix different?
    Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.
  • What types of problems do you fix?
    Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.
  • What products are covered by technical support?
    Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, It project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.
  • How does your IT monitor customer satisfaction?
    After all interactions with Nerdcore Computers, customers are invited to rate our performance and provide feedback. This information is used to constantly tweak our customer service to ensure we maintain a highly competitive point of difference.
Virus & Spyware Removal
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